Frequently Asked Questions
What shipping methods are available?
We go for standard delivery with any logistics company that is best suitable for delivering your product in a timely and safely manner. We trust Blue-Dart as our preferred delivery partner, but if in any case, it doesn't deliver to your address, we can go for another courier service that can deliver at your preferred location.
NOTE - If a customer needs a faster delivery, the customer should to contact our team through a call or an e-mail to raise a request after ordering your product.
Do you ship internationally?
Yes, we do ship the products overseas as well.
How long will it take to get my package delivered?
Standard delivery time from our preferred delivery partner is anywhere between 5-7 days. If a customer opts for express delivery, the customer should contact our team via a call or an e-mail.
What payment methods are accepted?
We have integrated Razorpay as our payment partner. It gives our customers the freedom to pay from your desired mode of payment by a Credit Card/a Debit Card/Net Banking/Paytm or any other digital wallet.
Is buying online safe?
At the time of buying any product online, customers should check if the website has a secure SSL certificate (a Lock Icon before the domain name). We use Razorpay for accepting payments and it has been recognized as one of the most trusted and secure payment integration tools available.
How do I place an order?
Please go through our website, choose the product you want to buy, and add it to the cart. Customer needs to fill in the necessary details then and should checkout with desired payment method. Once the order is successfully placed, it will be delivered to the provided address.
How can I cancel or change my order?
You can cancel your order anytime by contacting our support team via an e-mail or a call.
Do I need an account to place an order?
No, you don't need an account to buy the product. You can choose the Quick Buy option and fill in your details and your order will be placed.
How do I track my order?
We will provide a tracking code from our delivery partner after your product is dispatched from our end, which you can track through deliver partner’s official website.
How can I return a product?
We have different norms for returning the product. You need to contact our team at Coolnut India and raise a request with a valid reason for returning the product within 7 days from receiving your product (Damaged/Not functioning properly/Different product received).