Return & Replacement Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 RETURNS

 You may request for a refund/ replacement/ exchange within 10 days of delivery for the Product

1. Products are returnable within the applicable return window click here Return and Replacement if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Coolnut.in.
2. Return will be processed only if:
   • it is determined that the product was not damaged while in your possession;
   • the product is not different from what was shipped to you;
   • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
3. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.

RETURN PROCESS

 You may request returns for your items within the Return and Replacement  ,Also email customer service at care@coolnut.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Pantagone Technologies India Pvt. Ltd
Attn: Returns
RMA #
B-28, Hoshangabad Rd,  
Near Petrol Pump, Vidya Nagar  
Bhopal, Madhya Pradesh 462026  india  

Replacement 

What are the conditions for Free Replacement?

The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:

• Item received is physically damaged;
• Item received has missing parts or accessories;
• Item received is different from their description on the product detail page on Amazon.in; or
• Item received is defective/does not work properly.

EXCEPTIONS    

 For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

 If you have any questions concerning our return policy, please contact us at:

+919826517888 

care@coolnut.in